Payments & Refund Policy for Mushroom Identification
Last Updated: September 16, 2025
Payment Methods
We offer paid features within the Service, including credits for mushroom identification. For all transactions, we use third-party services for secure payment processing.
We don't store or collect your payment card details. That information goes directly to our trusted third-party payment processors whose use of your personal information is governed by their Privacy Policy. These processors adhere to PCI-DSS standards, ensuring the secure handling of your payment information.
Subscription Policy
Cancellation
You may cancel your subscription at any time through your account settings. The cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the billing period.
Refunds
Subscription payments are non-refundable. We do not provide refunds or credits for any partial subscription periods or unused services.
Refund Policy for One-Time Credit Purchases
General Policy
In most cases, all purchases are final and non-refundable. This is because digital goods (such as credits for mushroom identification) are considered consumed upon purchase.
Exceptions
- Service Unavailability: If you are unable to use your purchased credits because our platform is unavailable or non-functional for an extended period due to a fault on our end, we will issue a refund for the unused credits affected.
- Billing Errors: In case of a proven billing error, we will issue a refund for the overcharged amount.
- Accidental Purchase: We'll consider a refund for accidental purchases if you contact us within 24 hours of purchase and haven't used any credits. Please include your transaction ID and a brief explanation in your request.
Please note that dissatisfaction with the results of an AI-powered mushroom identification does not constitute a technical fault for refund purposes. The service provides probabilistic assessments, and accuracy may vary.
Notice for EU/UK Consumers
For consumers in the European Union and the United Kingdom, you have a legal right to a "cooling-off" period of 14 days to withdraw from the purchase of digital content. However, when you purchase credits from us, you explicitly consent to the immediate delivery of this digital content. By doing so, you acknowledge and agree that you lose your right of withdrawal once the credits are delivered to your account.
Requesting a Refund
To request a refund, please contact us at support@mushroomidentification.online with the following:
- Your transaction ID
- A brief explanation for your refund request
Processing Time
- We will review your refund request within 7 business days.
- If your request is approved, you will receive a full refund for the unused credits within 7 business days.
Additional Information
- This refund policy is subject to change at any time. We'll post any changes on this page.
- This policy applies alongside our Terms of Service.
- For questions about our payment or refund policies, please contact our support team.